Return and exchange policy
In the event that you are not satisfied with the product, you can, within (7) days of receiving the product, return or exchange it, but only on the condition that * your guarantee to us that the product is intact and in its original condition and with all its accessories and its original packaging and is not used or completely opened *
Exceptions:
- In the event that an incorrect / wrong product is received, no additional shipping fees will be charged and the store will be responsible for it.
- We bear the human error in placing a wrong image of another product, another name, or other errors, and the product is returned from the customer and replaced if he wishes, without incurring additional shipping fees, provided that it is not used and the product is opened by the customer and returned in its original condition.
- In the event of a return for other reasons (the customer's need to exchange the product or the customer's desire has changed in general), the shipping fee to the store (25 riyals) will be charged to the customer.
- In the event of an exchange, a shipping fee will be charged from the store to the customer (25 riyals) in addition to the previous shipping fees.
- Shipping fees and payment service fees upon receipt are non-refundable in case of return or exchange of the product.
-When preparing to return the product, the product must be in its original condition with all accessories and accompanying instruction booklet, and in its original packaging.
- If the product is examined and it turns out that it is under warranty and the defect is found, the customer will be compensated with a new product, and our website will bear the shipping cost.
A bill of lading is sent to the customer and the customer is expected to deliver the product to the shipping company within 7 days from the date of sending the policy to him. An agreement is made with the customer on the method of delivery to the shipping companies with the customer service team according to the policy of each city and from where the product was purchased, and the policy is canceled if the customer does not deliver the product to the shipping company during this period.
The products that have been opened are not replaced or returned if it is not proven that there is a manufacturing defect in them, noting that the products that are not subject to exchange or return are everything that violates or deviates from the warranty conditions, such as:
(misuse - cutting - breakage - the opened product in an unnatural condition - failure to follow the operating instructions - exposure of the product to water if it was not waterproof - any external maintenance - the complete or partial failure of the device if incompatible accessories are used with the characteristics of the device.
To request a return or exchange, contact via WhatsApp after filling out the form below, and the response will be within 48 hours
customer name :
order number :
Returned product:
the number of pieces :
Return reason:
+966 53 811 2333
- Any message in which the above form data is not completed will not be answered.
- The process of refunding the paid money takes place from two to 14 working days from the arrival of the shipment to the store.
- The customer is not entitled to claim anything in the event that more than the period specified above has passed.
- Your messages will be answered within 48 hours.
